Shipping & Delivery

You can check the status of your order anytime from your Africa Trade Portal account:

• Visit My Account or track directly at https://test.ecom.africatradeportal.com/orders/
• We send timely communication about your order status via Email / Chat when your order is confirmed, processed, shipped or delivered.
• You will also be notified if your shipment is delayed.

It usually takes between 1 to 5 days to deliver after dispatch, depending on your location and the merchant's location. Once dispatched, we will notify you with the estimated delivery date, tracking number, and courier partner details via Email / Chat.

The shipping cost, if applicable, is displayed on the product page. The amount you pay when placing an order already includes the product price and courier charges — there are no hidden fees. You are not required to pay any extra amount when picking items from the seller.

If your order status shows "OUT FOR DELIVERY" and has not been delivered within the next 24 hours, please contact us. We will follow up with the courier partner until your order reaches you.

If you discover that your package has been delivered to the wrong address, contact us immediately. We will follow up with the courier partner and notify you at the earliest possible time.

Delays can occur due to your shipping address, the merchant's location, courier service capacity, or unfavourable weather conditions. You can track your shipment on the courier company's website using the tracking number sent to your registered Email / Contact number.

Since your products may be shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately. Each shipment will come with its own tracking details.

Delivery timelines vary depending on the seller's location and your shipping address. A seller closer to you will generally dispatch and deliver faster than one further away.

Delivery time varies depending on the following factors:

Courier companies update tracking numbers on their website after the shipment is handed over to them. This can take up to 48 hours. If you recently received the shipment details, please wait and try tracking again after some time.

You may request a change of address as long as the order has not been packed and made ready for shipment. You can track the status of your order from the My Account section or at https://test.ecom.africatradeportal.com/profiles-update/

• Order not yet dispatched: Change your shipping address from the My Account section or contact us at customer.support@africatradeportal.com
• Order already shipped: You can update the address in your Africa Trade Portal Address Book for future orders. Visit the Address Book page, click Edit, make your changes, and click Save.

Africa Trade Portal delivers to international locations. Delivery timelines for international orders may vary depending on the destination country, customs clearance processes, and the courier partner's coverage.

Contact our Customer Support team and we will get in touch with the courier service provider to arrange delivery of your product.

Return to Origin (RTO) means the courier attempted to deliver your order but was unable to do so. The order is then shipped back to the merchant. Common reasons include: